Shipping
Who We Are
Epicommerceshop LLC ("we," "us," or "our") operates the website epicommerceshop.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
- Free Shipping on orders of $50.00 and up.
- Orders $0.00–$49.99 Shipping fee is $ 3.99
Shipping Range
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Delivery Area: We currently ship within United States
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Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
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Processing Time: Orders are processed within 1-3 business days, Monday to Sunday.
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Cut-off Time: Orders placed before 5.00pm
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No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
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Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.
Shipping Process
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Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
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Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
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Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
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Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
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Returns Policy: For detailed return instructions, please refer to our [Returns Policy].
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
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Email: support@epicommerceshop.com
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Phone: +1 346-679-1729
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Address: 55826 New Territory Blvd, Sugar Land, Texas 77479
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Hours: Mon-Sun 9AM-5PM